Legal notice

At HBKITS, we want to ensure your matchday gear gets to you as smoothly and quickly as possible. Please review our shipping guidelines below.

1. Order Processing Times

  • Standard / Stock Items: Orders are processed and dispatched within 1–3 business days.

  • Customized / Personalized Kits: Orders requiring custom names, numbers, or sleeve badges take an additional 3–5 business days for customization before dispatch.

  • Note: Processing does not occur on weekends or major public holidays.

2. Shipping Rates & Delivery Estimates Delivery times depend on your location and the shipping method chosen at checkout.

  • Standard Worldwide Shipping: 7–14 business days (Free on orders over $XX)

  • Express Shipping: 3–5 business days (Flat rate calculated at checkout)

Delivery times are estimates and start from the date of dispatch, not the order date.

3. Order Tracking Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to trace your package in real-time.

4. Customs, Duties, and Taxes For international shipments outside our primary fulfillment hubs, orders may be subject to import duties, taxes, or customs clearance fees upon arrival. HBKITS is not responsible for these fees; they are the sole responsibility of the customer.

5. Splitting Shipments To get your items to you as fast as possible, items in the same order may occasionally ship separately from different fulfillment locations. If this happens, you will receive separate tracking numbers for each package at no extra cost.

6. Address Errors & Delivery Issues Please ensure your shipping address is accurate before completing checkout. HBKITS is not responsible for orders delivered to incorrect addresses provided by the buyer. If a package is returned to us due to an incorrect address, the customer will be responsible for re-shipping costs.

7. Contact Us If you have any questions about your order status or shipping details, please reach out to our team at support@hbkitss.com.